Returns Policy

Effective Date: October 26, 2024
Contact Information:

  • Hotline: (914) 723-3099
  • Email: contact@ezali.xyz
  • Address: 176 Garth Rd Scarsdale, New York(NY)

At ezali.xyz, we prioritize customer satisfaction. We understand that sometimes, a product may not meet your expectations. To facilitate this, we offer a comprehensive return policy to ensure your shopping experience is seamless and risk-free.

1. Eligibility for Returns:

  • Products must be returned within 30 days of receiving the order.
  • Items must be unused, in their original condition, and returned with all original packaging, manuals, and accessories.
  • Any product that is damaged, altered, or missing parts for reasons not due to our error will not be accepted for return.
  • Products marked as non-returnable (such as clearance items or promotional gifts) are not eligible for returns.

2. Return Process:

  • To initiate a return, please contact our customer service team by emailing us at contact@ezali.xyz with your order number and the reason for your return.
  • Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to return your item.
  • Please ensure the item is securely packaged before returning it. We are not responsible for items damaged in transit.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
  • For approved returns, we will provide you with a pre-paid shipping label if applicable.
  • If you choose to use a different shipping method, please ensure tracking is included as we are not responsible for lost or delayed returns.

4. Refunds:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refunds will be credited to the original payment method.
  • If the product is not in its original condition or shows signs of damage, we reserve the right to issue a partial refund or decline the refund request.

5. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

6. Non-Returnable Items:

  • Gift cards and promotional items.
  • Perishable goods or items clearly marked as non-returnable at the time of purchase.