Refund and Return Policy – EZALI

Effective Date: March 5, 2025

At EZALI, we are committed to providing high-quality jewelry and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Must be returned within 30 days from the date of delivery.
  • Must be unused, unworn, and in its original condition with tags and packaging intact.
  • Custom or personalized items cannot be returned unless they are defective or damaged.
  • Items purchased during clearance sales or promotional events may be non-returnable (check product details).

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us – Email us at contact@ezali.xyz or call 708-289-6948 with your order details and reason for return.
  2. Return Authorization – Our team will review your request and provide a return authorization along with return instructions.
  3. Ship the Item – Securely pack the item and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a product defect or incorrect item received.

4. Exchanges

  • If you wish to exchange an item for a different size or style, please contact us first to check availability.
  • Exchanges follow the same return process, and shipping costs may apply.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery.
  • We will provide a replacement or full refund, including shipping costs.

6. Non-Returnable Items

  • Gift cards
  • Custom-made or engraved jewelry
  • Final sale or clearance items

7. Contact Us

For any questions regarding our refund and return policy, please reach out to us: