
Refund and Return Policy – EZALI
Effective Date: March 5, 2025
At EZALI, we are committed to providing high-quality jewelry and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- Must be returned within 30 days from the date of delivery.
- Must be unused, unworn, and in its original condition with tags and packaging intact.
- Custom or personalized items cannot be returned unless they are defective or damaged.
- Items purchased during clearance sales or promotional events may be non-returnable (check product details).
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us – Email us at contact@ezali.xyz or call 708-289-6948 with your order details and reason for return.
- Return Authorization – Our team will review your request and provide a return authorization along with return instructions.
- Ship the Item – Securely pack the item and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
- Shipping costs are non-refundable unless the return is due to a product defect or incorrect item received.
4. Exchanges
- If you wish to exchange an item for a different size or style, please contact us first to check availability.
- Exchanges follow the same return process, and shipping costs may apply.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery.
- We will provide a replacement or full refund, including shipping costs.
6. Non-Returnable Items
- Gift cards
- Custom-made or engraved jewelry
- Final sale or clearance items
7. Contact Us
For any questions regarding our refund and return policy, please reach out to us:
- Address: 166 Rose Street, Chicago, Illinois, United States
- Phone: 708-289-6948
- Email: contact@ezali.xyz
- Website: https://ezali.xyz/