Shipping Policy – EZALI

Effective Date: March 5, 2025

At EZALI, we are committed to delivering your jewelry safely and efficiently. Please review our shipping policy for details on processing times, delivery options, and costs.

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive an email confirmation with tracking details once your order is shipped.
• Custom or personalized orders may require additional processing time.

2. Shipping Options & Delivery Time

We offer the following shipping options:

• Delivery times may vary depending on location, customs processing, and carrier delays.
• Expedited shipping options are available at checkout.

3. Shipping Fees

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available for qualifying orders during promotions.

4. International Shipping

• We ship worldwide! Delivery times vary by country.
• International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

5. Tracking Your Order

• Once shipped, you will receive a tracking number via email.
• You can track your order directly through our carrier’s website.

6. Lost or Delayed Shipments

• If your package is delayed or lost, please contact us at contact@ezali.xyz for assistance.
• We are not responsible for shipping delays caused by customs, natural disasters, or carrier issues.

7. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details.
• If an order is returned due to incorrect information, the customer may be responsible for additional shipping fees.

8. Contact Us

For any shipping-related inquiries, please reach out to us:

• Address: 166 Rose Street, Chicago, Illinois, United States
• Phone: 708-289-6948
• Email: contact@ezali.xyz
• Website: https://ezali.xyz/