
Sales Policy – EZALI
Effective Date: March 5, 2025
At EZALI, we strive to provide a seamless and enjoyable shopping experience. Please review our Sales Policy to understand the terms and conditions related to purchasing from our store.
1. Order Processing
- Orders are processed within 1-3 business days after payment confirmation.
- An order confirmation email will be sent upon successful purchase.
- If any item is out of stock, we will notify you immediately and offer an alternative or refund.
2. Pricing & Payment
- All prices listed on EZALI are in USD and subject to change without prior notice.
- We accept major credit cards, PayPal, and other secure payment methods.
- Orders will only be shipped once full payment is received and verified.
3. Shipping & Delivery
- We offer both domestic and international shipping.
- Shipping costs and estimated delivery times are calculated at checkout.
- Customers are responsible for providing accurate shipping details; we are not liable for delays due to incorrect addresses.
4. Discounts & Promotions
- Discounts and promotional offers are valid for a limited time only and cannot be combined with other offers unless stated.
- Coupons must be applied at checkout; retroactive discounts will not be granted.
5. Order Changes & Cancellations
- Orders may be modified or canceled within 12 hours of placement by contacting customer support.
- Once shipped, orders cannot be changed or canceled.
6. Returns & Refunds
- Eligible items can be returned within 30 days of delivery (refer to our Refund and Return Policy for details).
- Refunds are processed to the original payment method upon return approval.
7. Product Authenticity & Warranty
- All EZALI jewelry is crafted with premium materials and undergoes strict quality checks.
- We offer a 6-month warranty against manufacturing defects.
8. Customer Support
For any inquiries regarding your order, feel free to contact us:
- Address: 166 Rose Street, Chicago, Illinois, United States
- Phone: 708-289-6948
- Email: contact@ezali.xyz
- Website: https://ezali.xyz/