Sales Policy – EZALI

Effective Date: March 5, 2025

At EZALI, we strive to provide a seamless and enjoyable shopping experience. Please review our Sales Policy to understand the terms and conditions related to purchasing from our store.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • An order confirmation email will be sent upon successful purchase.
  • If any item is out of stock, we will notify you immediately and offer an alternative or refund.

2. Pricing & Payment

  • All prices listed on EZALI are in USD and subject to change without prior notice.
  • We accept major credit cards, PayPal, and other secure payment methods.
  • Orders will only be shipped once full payment is received and verified.

3. Shipping & Delivery

  • We offer both domestic and international shipping.
  • Shipping costs and estimated delivery times are calculated at checkout.
  • Customers are responsible for providing accurate shipping details; we are not liable for delays due to incorrect addresses.

4. Discounts & Promotions

  • Discounts and promotional offers are valid for a limited time only and cannot be combined with other offers unless stated.
  • Coupons must be applied at checkout; retroactive discounts will not be granted.

5. Order Changes & Cancellations

  • Orders may be modified or canceled within 12 hours of placement by contacting customer support.
  • Once shipped, orders cannot be changed or canceled.

6. Returns & Refunds

  • Eligible items can be returned within 30 days of delivery (refer to our Refund and Return Policy for details).
  • Refunds are processed to the original payment method upon return approval.

7. Product Authenticity & Warranty

  • All EZALI jewelry is crafted with premium materials and undergoes strict quality checks.
  • We offer a 6-month warranty against manufacturing defects.

8. Customer Support

For any inquiries regarding your order, feel free to contact us: